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Frequently Asked Questions

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  • How to download and install lets-VPN?
    You can log in to the official lets-VPN website, select the client installation package for your operating system (Windows/Mac/Android/iOS) in the "Download Center", download it and follow the guide to complete the installation. iOS users need to note installation via the App Store or official website instructions.
  • What to do if lets-VPN connection speed is slow?
    If the connection speed is slow, try switching server nodes (prioritize nodes with low latency), close local bandwidth-consuming applications, check network stability, or contact customer service to optimize network configuration.
  • How to resolve lets-VPN account login failure?
    For account login failure, first verify that your account and password are correct and confirm the account has not expired. If you still cannot log in, try resetting your password or contact lets-VPN customer service to verify the account status.
  • How many devices can log in to lets-VPN simultaneously?
    Different lets-VPN plans support different numbers of devices: the Basic Plan supports 2 devices online simultaneously, the Premium Plan supports 5, and the Ultimate Plan supports 8. You can check details on the official website's plan page or contact customer service to upgrade.
  • What to do if certain websites are inaccessible after connecting to lets-VPN?
    If specific websites are inaccessible after connection, try switching server nodes in different regions, clear browser cache and cookies, disable local firewall or security software. If the issue persists, feedback to customer service to troubleshoot node line problems.
  • Will my data be retained after lets-VPN subscription expires?
    After your subscription expires, your account data will be retained for 30 days. You can continue using your original account and configuration by renewing during this period; if you do not renew after 30 days, the account will be frozen and you need to contact customer service to restore it.
  • How to install lets-VPN on Apple iOS system?
    iOS users can first search for "lets-VPN" in the App Store to download (if not listed, install via the TestFlight link provided on the official website). After installation, complete authorization and configuration according to the guide to use it.
  • Does lets-VPN record users' internet data?
    lets-VPN strictly abides by the privacy protection policy and does not record users' online behavior, browsing history, IP addresses or other sensitive data. All data transmission is protected by end-to-end encryption.
  • How to fix lets-VPN client crash on Windows system?
    If the Windows client crashes, first uninstall it and download the latest version to reinstall. Check if the system lacks VC++ runtime libraries, disable antivirus software interception, or run the client as an administrator by right-clicking.
  • Can I get a refund for lets-VPN? What is the refund policy?
    lets-VPN supports a 7-day money-back guarantee. If you are not satisfied with the service within 7 days of purchase, you can contact customer service to apply for a refund, provided that the account usage duration does not exceed 3 hours and there are no violation records.